Paragon Sports - The Finest Sports Specialty Store1-800-961-3030

Customer Service

Customer satisfaction is Paragon's highest priority.

Here you can find service information on the following topics:

    Returns Policy and Quantity
  • if you are not completely satisfied with your order, you may return the merchandise in it's original condition with packaging to Paragon Sports via an insured, trackable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
  • All Custom Knives and Climbing Equipment are FINAL SALES and are not returnable.
  • Please use the address label from the packing slip for all returns. If you lost the address label, send all returns to Paragonsports.com., Returns Department, 24 East 18th St., New York, NY 10003
  • Paragon Sports reserves the right to limit quantities on any item ordered.
  • For questions about your order, item quantities or a return, please contact our customer service department at customerservice@paragonsports.com, or by calling 212-255-8889 (NYC) or 800-961-3030 (Outside NYC) between the hours of 10:00am - 8:00pm Monday thru Saturday and 11:00am - 7:00pm on Sundays, Eastern Time.

    International Orders
  • At this time Paragon Sports does not accept online orders shipped to an International address. We do accept International American Express and Diners Club credit cards for orders placed to domestic addresses. Customer Service is available during our store hours, Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:30 a.m. until 7:00 p.m., Eastern Time. 800-961-3030 or 212-255-8889.

    Free Shipping Terms and Policy
  • Items marked as Free Shipping will be shipped Free with Standard UPS Ground Shipping. Items marked Free Shipping Eligible, are eligible to be shipped for Free when combined with other items for a combined Order Total of at least $48.95. All items are marked with Free Shipping or Free Shipping eligible Icons on the product thumbnail and the product item detail page. Orders exceeding a total weight of 10 lbs, oversized, and overweight items are not eligible for Free Shipping unless each item individually is less than 10lbs. UPS does not ship to P.O. Boxes, or APO's. If the item is being sent to P.O. Box or APO, we will send it USPS at no additional charge. Any questions on individual items, please contact Customer Service at Customerservice@paragonsports.com or 800-961-3030 or 212-255-8889. Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:30 a.m. until 7:00 p.m. Eastern Time.

  • Shipping Times and General Information

  • Before we ship your order, we process your order, and verify your credit card information. If we cannot process your order we will contact you. Your credit card will not be charged until your order ships. Availability of items is subject to stock on hand. Credit card transactions are subject to verification by issuing bank.
  • The receipt of your order depends upon the shipping method you choose during the order process. We offer a variety of shipping services from Standard Ground Shipping to Next Day Air. All shipments of orders received on weekends go out starting on Monday, including priority shipments. All shipping time estimates are in business days. UPS estimates to us Ground Shipping as 3-5 business days depending on your location. You may check the status of your order by putting your order confirmation number into order status.
  • Actual shipping times vary by your location, product and ship method. If the item you order is out of stock we will email you with an update on the status of your order.

  • How will you contact me regarding my order, order tracking and order status?

  • Shortly after you place an online order we'll send an automatically generated confirmation. If you do not receive an order confirmation please contact us at Customerservice@paragonsports.com. You will receive a shipping confirmation, including your Shipping Tracking Number within 1-2 business days, or be notified of any delay at that time.

  • Questions

  • Call us at 800-961-3030 or 212-255-8889, Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:00 a.m. until 7:00 p.m. Eastern Time. Send email to us at customerservice@paragonsports.com