COVID FAQs

PARAGON UPDATE 05/12/21 

We are now open daily from 11am-7pm for in-store shopping, as well as In-Store Pickup. We have merchandized our main floor with select departments to serve your Spring/Summer activity needs. Our Bike and Tennis Shops are now open and Tennis Permits are now available  Learn More.  Our Warehouse Sale continues to remain open on our lower level with new items added daily. 

 Please note that in order to create safe shopping experience customers must wear masks and practice social distancing while in our store. Our full selection is still available to shop online. This page will continue to change in order to keep you up-to-date on our most recent changes and developments in-store and online.  

Stay healthy, stay fit, and stay safe.  

 

We Love NYC, 

-Team Paragon 

  

FAQ’S  

 

STORE INQUIRIES

What are Paragon’s business hours? 

Our store business hours are 11AM- 7PM 7 days a week. *Please check daily for any potential store hour updates. 

 

Where is the entrance to Paragon located? 

 867 Broadway between 17th and 18th St. 

 

What are the safety and care guidelines for the store? 

All employees are required to wear a face-covering at all times when in the store.    

We’re also enhancing our COVID-19 cleaning procedures with thorough, frequent cleanings of high-touch surface areas, in addition to our daily standard cleaning services. 

 

How do customers shop in the store? 

In an effort to help as many customers as possible while protecting your health and the health of our staff, customers must wear face coverings and practice social distancing at all times when in the store. 

We ask that you sanitize your hands (hand sanitizer is provided at the entrance), 

Only touch what you are interested in buying. Our experts will be on-site to help you find what you need. 

 Try-ons will be limited to footwear and equipment only (and may be limited). No apparel try-ons are permitted at this time. 

  

What departments are open? 

We are working daily to provide a curated assortment that serves all your needs.  At this moment it is still a smaller selection than you are used to shopping with us.  The departments listed below have a good assortment in-store. If you don’t find what you are looking for our website is available for both delivery and contactless in-store pickup. 

Running Shop 

-Footwear 

-Apparel  

-Accessories 

 

Fitness & Training Shop 

-Fitness Accessories 

-Yoga accessories 

-Apparel    

-Weights/bands


Camping / Hiking Shop 

-Bags and Daypacks

-Tents 

-Sleeping Bags 

-Camping Accessories 

 

Bike Shop 

-Bikes 

-Apparel 

-Accessories 

-Services 

 

Skate Shop 

-Scooters

-In-line Skates

-Rollerskates

-Skateboards

-Protective Equipment

 

Tennis Shop  

-Racquets 

-Accessories 

-Services 

 

All Footwear 

-Kids, Athletic, and Outdoor 

 

Team Sports 

-Balls: Soccer, Basketballs, Volleyball, Football, Baseball, Softball

-Baseball & softball equipment 

-Limited selection of Team Apparel 


Swim Shop

-Swimsuits 

-Goggles

-Pool Toys

 

Ski/Snowboard Shop 

-Skis & Snowboards

-Goggles & Helmets

-Services

 

Can I get my bike serviced? 

Please see this page for more details https://www.paragonsports.com/pages/cycling-services 

Can I get my Tennis Racket Strung? 

Please see this page for more details https://www.paragonsports.com/pages/tennis-services 

 Are NYC Parks Tennis Permits and Day Passes/Reservation tickets available for purchase at this time? 

Yes tennis permits are now available. Please fill out our online form here to schedule your in-store pickup 

 

What are my options for payment? 

We accept Visa, Mastercard, American Express, Discover, and Cash.  However, we strongly prefer that cash is not used currently. 

 

 If I have questions regarding in-store and online products, purchases, or policy; who do I speak to? 

Please reach out to us via email at customerservice@paragonsports.com and we will reply as soon as possible.  You can also reach out to us at 1-800-961-3030 during business hours and we will do our best to assist. Due to longer than normal call volume, there may be a delay. We will be unable to check the availability of items in-store. 

 

RETURN POLICY 

 What is Paragon Sports' general return policy during this unprecedented time? 

 

We have 30 Day return policy. 

 

What is the procedure for returning Youth Seasonal Ski Rental Equipment? 

Update as of 04/01/21: Our ski lease return policy has been updated. In order to receive a full deposit refund. We have extended our return date from April 15th to May 2nd. We understand the challenges brought by COVID-19 and hope this extension can make your return process go smoothly. Customers wishing to return their equipment after May 2nd can do so thru May 31st, but will only get half of their deposit back. After 5/31/21 no refunds will be granted for returned lease equipment.

 

 IN-STORE PICKUP 

What is the turnaround time for In-Store Pickup?

These orders will be available for pickup typically within 2 hours from the time you place your order. Orders placed after 2pm EST will be available for pick up the next day by 12 pm. 

  

What is required to claim an In-Store Pickup? 

Customers will be required to provide government/state-issued identification and matching order confirmation receipts. Only the person placing the order can claim this pre-paid merchandise. 

  

Is there designated parking for curbside pickup? 

 No designated parking is available.   

What products are available via In-Store Pickup? 

Only items on our website that can be added to the cart are available via In-Store Pickup.  Some exclusions include certain oversized items such as Bikes, Weights, Heavy Bags, and Coolers. 

  

Can someone else pick up my In-Store Pickup order? 

No. At this time, we require the customer who has placed and paid for the order to be the customer who claims the order. 

  

How long will my In-Store Pickup order be held? 

 10 days 


Can I have items available for In-Store Pickup shipped to me? 

No, we will refund the original order and you can place a new order.  

 

Top of Page