FAQ's

FAQ's

What forms of payment do you accept?

Paragonsports.com accepts all major credit cards: Visa, MasterCard, and American Express. For In Store and Phone Orders payment we accept Visa, MasterCard, American Express, Discover and Diners Club.

I returned my item, when can I except my refund to be processed?

We make every effort to expedite the processing of your refund or exchange. Once we receive your package, please allow 5 - 7 business days for your refund or exchange request to be processed.

Do you offer price matching?

Paragonsports.com strives to offer the widest selection of name brand sporting goods at the most competitive prices available anywhere. If you find a lower price for any of the items available on our website we’ll match that price plus give you 15% of the difference between our price and our competitor’s lower price. See terms and conditions.  More details here.

Do you accept international orders?

At this time we do not ship to international addresses. We are able to accept International American Express cards that are verified and shipping to United States addresses. If you have an American Express Card and are shipping to addresses within the United States, you will need to contact us Customer Service Department at 212-255-8889 or 800-961-3030 to assist you in this matter. Our Customer Service Department is open Monday-Saturday 10:00-8:00 EST, and Sunday 11:30-7:00.

We are unable to accept international Visa or MasterCard at this time.

Can I return an item that I am not satisfied with?

If you are not completely satisfied with your order, you may return the merchandise in its original condition with all packaging to Paragon Sports via an insured, traceable shipping service within 30 days from the receipt of your order. The following exceptions apply:

  • ALL CUSTOM KNIVES ARE FINAL SALES AND ARE NOT RETURNABLE.
  • ALL CLIMBING EQUIPMENT ITEMS ARE FINAL SALES AND NOT RETURNABLE.
  • ALL BRIEFS AND UNDERGARMENTS ARE NOT RETURNABLE.

How can I change or cancel my order?

After you have clicked "Purchase" your order begins to process and we are unable to cancel or make changes to your order. Please contact our customer service department at 800-931-3030 for further assistance with this issue.

How can I check my order status?

You can check your order status by logging into your account and checking your order status. If you did not log into an account or create one, we would be more than happy to update you. You can reach us via Chat, Email or by giving our customer service department a call.

Once shipped; you will receive an email from us confirming that your order has been shipped along with your tracking number.

Do you have an In-Store Pick Up option?

Yes we do! More details here.

How can I check my Gift Card Balance?

Please give our customer service department a call at 800-961-3030 for assistance.

Can I use my Electronic Gift Card at your store?

Sorry; our Electronic Gift Cards can only be redeemed on our website: www.paragonsports.com

Can I receive a sale price adjustment on a previous purchase?

We will be happy to give you a price adjustment on items purchased within 10 days of the order date, for any item that's on sale. We apologize; we are unable to honor price adjustments after the 10 day time period or the sales expiration date.  More Details here.

I'm looking for an item but I can't find it on your website, how can I confirm if you carry it?

We would be more than happy to check our inventory for that item for you; we do carry more items in our store than we have displayed on our website. If we do not have the item available, we may be able to order the item in for you directly from the Manufacturer. Please contact our customer service department for more information.


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